At Frosted Fairytales, all cakes, cupcakes, brownies, desserts, and customized products are freshly prepared to order and are perishable in nature. Therefore, returns, exchanges, and refunds are subject to the following conditions:

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Non-Returnable Products

• Due to food safety and hygiene regulations, all products sold by Frosted Fairytales are non-returnable and non-exchangeable once they have been picked up or delivered.
• Customized cakes, personalized designs, themed cakes, edible prints, customized toppers, and special-order products cannot be returned, exchanged, or refunded.

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Product Inspection
• Customers are requested to inspect their order at the time of pickup or delivery.
• Any concerns regarding the condition of the product must be reported within 2 hours of pickup or delivery along with clear photographs of the issue.

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Quality Concerns
• If a product is found to have a genuine quality issue attributable to Frosted Fairytales, our team will review the concern and determine an appropriate resolution, which may include a partial refund, replacement, store credit, or another suitable remedy at our discretion.

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Exclusions

Refunds, replacements, or credits will not be provided for:
• Minor variations in design, color, decoration, or finishing resulting from the handcrafted nature of our products.
• Damage occurring after pickup or delivery.
• Improper storage, handling, transportation, or serving by the customer or third-party delivery personnel arranged by the customer.
• Personal taste preferences, including sweetness level, flavor preference, texture preference, or design expectations that differ from reference images.
• Delays caused by restricted access locations, customer unavailability, traffic conditions, or circumstances beyond our control.

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Limitation of Liability
Once the order has been accepted by the customer at pickup or delivery, responsibility for the storage, handling, transportation, and consumption of the product transfers to the customer.

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