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At Frosted Fairytales, we take utmost care to ensure that every cake reaches you safely and in perfect condition. Please review the following delivery terms before placing your order.

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Delivery Charges

Delivery charges are applicable and are not included in the cake price unless specifically mentioned.

Deliveries are arranged through trusted third-party delivery partners such as Porter, Rapido, or dedicated cab services, depending on the cake size, design complexity, distance, and handling requirements.

For large, tiered, or delicate cakes, dedicated cab transportation may be required to ensure safe delivery. The applicable delivery charge will be communicated and confirmed before dispatch.

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Access to Restricted Premises

For deliveries to apartments, gated communities, office complexes, hotels, event venues, or other restricted-access premises, the customer is responsible for coordinating with the delivery partner to ensure smooth collection of the order.

For cakes transported through dedicated cab services, customers are required to collect the cake directly from the cab at the agreed delivery location.

Frosted Fairytales shall not be responsible for delays or issues arising from restricted entry, security procedures, or the customer's unavailability at the delivery location.

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Pickup and Delivery Timing

Customers are requested to collect their orders or receive deliveries at the agreed date and time.

If a change in pickup or delivery schedule is required, please inform us at least 24 hours in advance. While we will make every effort to accommodate schedule changes, modifications are subject to availability and may not always be possible.

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Unforeseeable Circumstances

In rare situations beyond our control, including but not limited to extreme weather conditions, floods, heavy rainfall, traffic disruptions, strikes, riots, government restrictions, vehicle breakdowns, or other unforeseen events, deliveries may be delayed, rescheduled, or cancelled.

In such circumstances, Frosted Fairytales will work with customers to find a suitable alternative solution. If delivery or fulfillment becomes impossible, a credit note may be issued at our discretion, which can be redeemed against future orders within the validity period specified on the credit note.

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Delivery Concerns and Claims

Customers are requested to inspect the cake upon receipt.

If there are any concerns regarding the condition of the cake during delivery, customers must contact Frosted Fairytales within 2 hours of pickup or delivery and provide clear photographs of the issue.

Our team will review the concern and provide an appropriate resolution based on the circumstances. Claims reported after the specified time period may not be eligible for review.